Privacy Policy
Updated: August 4, 2026
1. Introduction
C&M Mechanical Heating and Cooling Inc. (“C&M Mechanical,” “we,” “us,” or “our”) is committed to protecting the privacy of every customer, website visitor, and individual who contacts or does business with us. We understand that your personal information is important, and we take our responsibility to safeguard it seriously.
This Privacy Policy describes the types of information we collect, how we use and protect that information, and the choices available to you regarding your data. It applies to all individuals who:
- Visit our website at www.cmmechanicalhvac.net
- Schedule, request, or receive HVAC services from C&M Mechanical Heating and Cooling Inc.;
- Contact us by phone, email, or any other means; or
- Subscribe to receive SMS text message communications from us.
By using our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any time, please contact us using the information provided in Section 12.
2. Information We Collect
We collect information necessary to provide our HVAC services, communicate with you, process payments, and improve our operations. The categories of information we collect include:
Personal Identification Information
When you schedule a service appointment, request a quote, or create an account with us, we may collect:
- Full name
- Home or business address
- Phone number (including mobile number)
- Email address
Service and Appointment Information
To provide and manage your HVAC services, we collect information related to your service history, including appointment dates and times, equipment details, service notes, and technician reports associated with your account.
Payment Information
When you pay for services, payment information (such as credit or debit card details) is collected and processed securely through our authorized payment processor. C&M Mechanical Heating and Cooling Inc. does not store your full payment card information on our systems unless you opt-in to store through our third-party payment processing application, and can remove from your customer portal at any time.
Website Usage Data
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and similar tracking technologies (see Section 7)
SMS Communications Data
If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent, including the date, method, and source of your opt-in. (e.g. web form, text message, phone conversation, third party platform such as Yelp, Google Local Listings, etc.) This information is maintained for compliance purposes and to manage your communication preferences.
3. How We Use Your Information
We use the information we collect to operate our business, serve our customers, and fulfill our legal obligations. Specifically, we use your information to:
- Schedule, confirm, and manage HVAC service appointments;
- Dispatch technicians and communicate service status updates;
- Send service reminders, follow-ups, and satisfaction check-ins;
- Process billing, invoices, and payments;
- Respond to your inquiries and provide customer support;
- Send SMS text messages related to your service account (see Section 4 for full details);
- Improve the functionality and content of our website and services;
- Send promotional communications where you have given consent; and
- Comply with applicable legal requirements, regulations, and lawful requests.
We do not use your personal information for purposes that are incompatible with those described above without first notifying you and, where required, obtaining your consent.
4. SMS Communications Program
C&M Mechanical Heating and Cooling Inc. uses SMS (text message) communications as a convenient and efficient way to keep customers informed about their HVAC service. This section describes our SMS program in full, including how you opt in, what messages you may receive, and how to manage your preferences.
Program Description
Our SMS program is designed to support your service experience from start to finish. Once enrolled, you may receive text messages related to:
- Appointment confirmations and reminders;
- Technician dispatch notifications (including estimated arrival windows);
- Service completion summaries and job notes;
- Follow-up satisfaction check-ins;
- Invoices and secure payment links;
- Seasonal maintenance reminders and service recommendations; and
- Promotional offers and announcements from C&M Mechanical Heating and Cooling Inc..
How You Opt In
You may enroll to receive SMS messages from us through any of the following methods:
- Providing your mobile phone number and/or checking the SMS consent box on our online service booking form;
- Providing written or verbal consent at the time of a service appointment by providing your mobile phone number during the intake of your service request ;
- Enrolling through Jobber, our field service management platform, when your account is created; or
- Texting an opt-in keyword to our SMS number.
| Important Notice Regarding Consent: By providing your mobile phone number and affirmatively indicating your consent, you agree to receive text messages from C&M Mechanical Heating and Cooling Inc.. Consent to receive SMS messages is not a condition of purchasing or receiving our services. You may opt out at any time as described below. |
Message Frequency
Message frequency varies depending on your service activity. Customers who are actively scheduling or receiving service may receive up to 4–6 messages per service event (for example, a booking confirmation, a reminder, a dispatch notice, and a follow-up).
Message and Data Rates
Standard message and data rates may apply to SMS messages sent to or received from us. Please contact your wireless carrier for details about your individual plan.
Opting Out (STOP)
You may opt out of our SMS communications at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, you will receive one final confirmation message and no further messages will be sent to your number. If you wish to re-subscribe in the future, you may reply START at any time.
Getting Help (HELP)
If you need assistance with our SMS program, reply HELP to any message you receive, and we will respond with support contact information. You may also contact management directly:
Phone: 661-673-6767
Email: megan@cmmechanicalhvac.net
Supported Keywords
| Keyword | Action |
|---|---|
| STOP, UNSUBSCRIBE, or CANCEL | Removes you from all C&M Mechanical Heating and Cooling Inc.,SMS communications immediately. |
| START | Re-subscribes you to C&M Mechanical Heating and Cooling Inc SMS communications. |
| HELP | Returns support contact information for our SMS program. |
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability and coverage area.
5. How We Share Your Information
We respect your privacy and are committed to maintaining your trust. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share your mobile phone number or SMS opt-in data with any third party for their independent marketing use.
We may share your information only in the following limited circumstances:
- Service Providers: We work with trusted third-party companies that assist us in operating our business, including Jobber (our field service management platform), payment processors, and communication service providers. These providers are permitted to use your information only as necessary to perform services on our behalf and are contractually obligated to maintain appropriate data protections.
- Legal Requirements: We may disclose your information when required to do so by law, regulation, court order, or lawful government request, or when we believe disclosure is necessary to protect the rights, property, or safety of C&M Mechanical Heating and Cooling Inc., our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will provide notice of any such change in accordance with this Privacy Policy.
In all cases where we share your information, we take reasonable steps to ensure your data is treated with the same level of care described in this Privacy Policy.
6. Data Retention
We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal, regulatory, and business obligations. Retention periods vary by type of information:
- Customer account and service records are retained for the duration of our business relationship and for a reasonable period afterward, as required for warranty, legal, and tax purposes.
- SMS opt-in and opt-out records — including records of your consent, the method of opt-in, and any opt-out requests — are retained for a minimum of four (4) years in accordance with applicable telecommunications compliance requirements.
- Website usage data is retained in accordance with the terms of the analytics tools we use, as described in Section 7.
You may request deletion of your personal information at any time (see Section 8). Please note that certain records may be subject to legal retention requirements that limit our ability to delete them immediately upon request.
7. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. A cookie is a small data file placed on your device when you visit a website.
We use the following types of cookies:
- Functional Cookies: These cookies are necessary for the website to operate correctly. They enable core features such as contact forms and appointment booking.
- Analytics Cookies: These cookies allow us to collect information about how visitors navigate our site, including which pages are most visited and how users arrive at our website. This information is used to improve the site’s content and performance.
We may use third-party analytics tools, such as Google Analytics, which collect usage data using their own cookies. These services are governed by their own privacy policies, which we encourage you to review.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers provide instructions for managing cookie preferences in their “Help” or “Settings” menus.
8. Your Privacy Rights
We believe you should have meaningful control over your personal information. Depending on your location and applicable law, you may have the following rights:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete information in our records.
- Right to Deletion: You may request that we delete your personal information, subject to any legal retention obligations.
- Right to Opt Out of SMS: You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly (see Section 4).
California Residents – CCPA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including:
- The right to know what personal information we collect, use, disclose, and share;
- The right to request deletion of your personal information; and
- The right to opt out of the sale of your personal information.
Please note that C&M Mechanical Heating and Cooling Inc. does not sell your personal information to third parties. To exercise any of your California privacy rights, please contact us using the information in Section 12.
How to Exercise Your Rights
To make a request regarding your personal information, please contact us by phone, email, or mail using the contact information provided in Section 12. We will respond to verifiable requests within the timeframe required by applicable law.
9. Security
We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or loss. These measures include secure data transmission protocols, access controls, and the use of reputable, security-compliant service providers.
However, no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot warrant absolute security against all potential threats.
If you have reason to believe that your interaction with us or your account information may have been compromised, please contact us immediately at megan@cmmechanicalhvac.net or 661-673-6767 so that we can take appropriate action.
10. Children’s Privacy
The services offered by C&M Mechanical Heating and Cooling Inc. are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete such information from our records.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us at the address listed in Section 12.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make updates, we will revise the Effective Date at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your information.
If we make material changes that significantly affect your rights or how we use your information, we will make reasonable efforts to notify you — for example, by sending a notice to the email address associated with your account, by SMS where appropriate, or by posting a prominent notice on our website.
Your continued use of our services following the posting of any updated Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the personal information we hold about you, please do not hesitate to reach out. We are happy to assist.
C&M Mechanical Heating and Cooling Inc.
28802 Shadyview Drive
Santa Clarita, CA, 91387
Phone: 661-673-6767
Email: megan@cmmechanicalhvac.net
Website: www.cmmechanicalhvac.net
We aim to respond to all privacy-related inquiries within a reasonable timeframe and in accordance with applicable legal requirements.
C&M Mechanical Heating and Cooling Inc. | Privacy Policy | Effective August 4, 2026